• About Us

    More than a doctor's office. Welcome to your medical home.

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Our Mission

To promote the physical, emotional and spiritual health of families through our healthcare and other supportive services.

 


 

Our Values

Innovation

Caring

Access

Respect

Education

 


 

Patient Center Medical Home – PCMH

A medical “home” is the place you come to for all of your medical needs. At your medical home, you can expect to be supported in your health care goals, respected as an individual, and receive treatment for acute and chronic disease, as well as advice to help you stay healthy. You can expect to feel welcome and comfortable with your medical team, and you can expect that you can have timely access to care with a decision-maker available through the office 24 hours a day. The PCMH concept is being promoted nationally, and Muskegon Family Care is striving to meet specific requirements to be designated as a “Patient Center Medical Home.”

 


 

Overview/Services

As a community health center, we provide a range of services far greater than an “ordinary doctor’s office.” We develop programs and services to meet the changing needs of our community, all with a goal of creating a healthier Muskegon.

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Medical Care

Our health clinic offers a full range of primary care services to families, including immunizations, well-child care, pregnancy care and deliveries, family planning services, and osteopathic manipulation. Primary medical care services are provided for people of all ages, accepting Medicare, all types of Medicaid, private insurances, and the uninsured (who are offered a sliding fee scale for services).

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Dental Care

General Dentistry services are provided for patients of all ages, including emergency dental care and hygiene visits. We specialize in providing care for children with Medicaid. Adults without dental insurance are accepted on a limited basis.

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Behavioral Health

Muskegon Family Care’s Behavioral Health Team is committed to preserving and improving the quality of mental health for the adult, child, or family experiencing difficulties in their daily level of functioning. Our integrated mental health services are offered by trained therapists who offer outpatient treatment in a professional, caring, and confidential manner. While not an all-inclusive list, some issues addressed during individual therapy include:

  • Anxiety Disorders
  • Attention-Deficit/Hyperactivity Disorder
  • Bereavement
  • Bipolar Disorder
  • Conduct Disorder
  • Depressive Disorders

 

Our goal is to help individuals and families in their understanding of themselves and develop skills that can help them achieve healthier and happier lives.

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Maternal Infant Health Program

The Maternal Infant Health Program (MIHP) is a home visiting program for pregnant women and infants with medical insurance in Michigan. Our registered nurses and social workers provide care coordination and health education to promote healthy pregnancies, good birth outcomes, and healthy infants. We employ a registered dietitian who works with our families, and we also collaborate with local Infant mental health specialists. Supportive services are provided to pregnant women and families of infants up to 1 year of age.

Sliding Fee Scale Discounts

MFC provides services to all individuals, regardless of their ability to pay. A sliding fee discount program is available based on income (at 200% or below the federal poverty guidelines) and family size.

Our Patient Assistance Coordinators are available to assist with those uninsured and underinsured to help determine eligibility.

Pharmaceutical Assistance

MFC helps patients afford medications in a variety of ways. We have a discount pharmacy program through our own our Pharmacy. This program provides significant discounts for MFC patients without prescription coverage. Stop by the MFC Pharmacy located in our our Clinic for further information. We also offer a limited supply of sample medications and assist patients in applying for pharmaceutical company indigent drug programs. Ask at your MFC clinic for more information.

Transportation Services

MFC patients can be transported to medical appointments by our driver.

Sight for Students Vision Program

Any student in the community who lacks vision insurance and needs an eye exam and glasses may call our clinic at 231-739-9315 and ask for Community Service Coordinator Josh Humphrey or Outreach Enrollment Coordinator Katrina Ruffin to see if they may qualify for a gift certificate for this program.

Community Referral Services

MFC patients who need assistance with community resources for emergency needs or other services may ask for the Clinic Counselor (ext. 1127) at their medical care site. Information on resources for food, shelter, clothing, household items, community services, senior citizen programs, respite care, holiday help, and dozens of other health and human services is also available 24/7 through West Michigan’s CALL-211 Resource Line. Dial 211 or 231-733-1155 or 877-211-5253.

Outreach and Enrollment/Certified Application Counselors

You may be eligible for health insurance through the Affordable Care Act (ACA). Muskegon Family Care can assist in determining if you qualify and what qualified health plan is best for you. We help many of our patients create a “marketplace” account and then help them navigate the application process by answering questions regarding the health plans they qualify for. Bilingual assistance is available.
Employees are qualified to assist with applying for benefits through MI Bridges, which included child development and car, food and medical assistance, state emergency relief, and cash assistance. They are also certified to assist people applying for SSI/SSDI Disability Benefits.
Muskegon Family Care has several outreach activities to promote the health of the community. Past activities have included a “Mammogram Party” to encourage women to get mammograms, “Give Kids a Smile Day” in which 63 uninsured children received dental care at no charge from volunteer dentists, and participation in various health fairs throughout the community.

Mitzie Fund

This emergency fund for patients of MFC is used to assist in meeting emergency needs and needs that cannot be met in other ways. Staff refer patients in need to the fund, which can offer up to $50 on a one-time basis. This fund is made possible through staff donations and has helped patients with such items as food, clothing, Christmas gifts, prescription co-pays, and other items.

Household / Clothing Donations

MFC staff members have donated over $1,700 worth of gently used household items to patients in need.

Lab

Our Laboratory Department staff is made up of credentialed phlebotomist technicians and certified medical assistants. We are considered to be an Express Lab that performs and analyzes various hematology and chemistry tests right here on campus. Our on-site laboratory services are very important tools in determining the best course of action for patients.

Language Services

MFC takes reasonable steps to ensure persons with limited English proficiency gain meaningful access to MFC services, programs, and activities in their primary language. Assistance is provided through bilingual staff, telephonic interpretation services, or local organizations providing interpretation or translation services. These services are provided free of charge to MFC patients.

Breast and Cervical Cancer Control Program (BCCCP)

Free breast and cervical cancer screening services are provided at MFC medical clinics to qualifying women, 40 and over. For more information, contact BCCCP at 231-724-1286.

Centering Pregnancy

Muskegon Family Care is excited to offer Centering Pregnancy! No more long waits in the waiting room! Midwives Bethany Brown, Adrienne Ruhf, and Marie Haley are offering a new way to give prenatal care here at MFC. Centering Pregnancy is about promoting women making healthy choices for themselves. It’s a group of women with similar due dates having prenatal visits together. There will be music and food provided at every visit. They will get more time with their provider and with other expectant moms. They will be able to talk about their health issues that are important to them and all their concerns, physically and emotionally.

ACCREDITATIONS:

Muskegon Family Care holds the following national accreditations, renewed on a regular basis:
  • Designated National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home
  • 2017 Designated Blue Cross Blue Shield Patient-Centered Medical Home
  • Designated Vaccine For Children provider by Michigan Department of Community Health and CDC
  • American Association of Diabetes Educators accreditation

 


 

MEMBERSHIPS:

  • Michigan Primary Care Association
  • Michigan Quality Insurance Network
  • Society for Human Resource Management (SHRM)
  • American Association of Dental Office Managers (AADOM)
  • Michigan Dental Association (MDA)
  • Affinia Health Network
  • American Medical Association (AMA)
  • National Association of Community Health Centers (NACHC)

 


 

UDS 2015:

Click Here to view UDS 2015

 


 

CAHPS Medical Practice Report August 2016:

Click Here to view Report

Amanda-Lum

Amanda Lum

Linda Malone

Sue McCarty

Stacia Benton

 

Barbara Herd

Jeffery F. Melton

Karey Morrow

Stacey Norkus

 

Jenny Rose

 

Dr. Gadia Peabody
Dental Administrator

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Sheila Bridges
Chief Executive Officer

 

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Dr. Ramona Wallace
Medical Director

emmitt-davis-hr-director

Emmitt Davis
Human Resource Director

 

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Dr. Michael Oneka
Associate Medical Director

Marsha DeBoer
Chief Finance Officer

 

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Dr. Christian Peabody
Dental Director

Lisa Santos
Clinic Administrator

 

Mitze Alexander
Chief Operating Officer